Coronavirus (Covid-19) Update – We are still Open

With the Prime Ministers announcement earlier this week we would like to take this opportunity to reassure you that we are doing our bit with the “stay safe, stay indoors” mantra and would like to update you further on operations of the Sunpower Group Holding Ltd’s trading entities moving forwards.

As a company we constantly review potential risks, and so have been building an infrastructure to sustain us through many a circumstance and to ensure the safety and well-being of our staff, customers, suppliers and anyone affected by their involvement with us.

To this affect many of our operations are already cloud based, or our staff have remote access capabilities, our employees may now be dispersed but you can continue to contact us through the usual channels for sales and technical queries and will receive the same levels of service throughout.

We are intent on ensuring we are able to service the daily needs of all our customers, but will ensure those that require power supplies for use within medical environments or those that need to ensure the illumination of critical areas are prioritised.

We will be reviewing the situation daily and all updates or changes will be communicated via our website and LinkedIn pages.

Coronavirus Customer Update: 16th March 2020

Sunpower Group Holdings Ltd are continuing to monitor the developments regarding the outbreak of Corona virus (COVID-19) and taking necessary steps in line with guidance from government, but our main aim as a company is to protect the health and well-being of our employees and support the delivery of product to our customers to meet their demands.

Incident Management

We have established a Crisis Management team to monitor and manage our response to the rapidly changing situation. They have met to establish company protocol with respect to possible individual cases of the virus, a scenario whereby 50% of the company could be absent, as well as a full company shutdown if deemed necessary by government. To that extent we have formulated an IT plan that would allow essential staff involved in the SCM and Sales related processes to work from home if need be.

Maintaining our Service

We are in a strong position to be able to adapt quickly to customer demands, have a significant amount of stock within our warehouse, in transit and on order with our suppliers.

Prevention

We have issued guidelines to our staff on frequent hand washing, supplied alcohol-based hand-gel and have clear procedures in place should any staff return from a high risk location, have contact with someone who is confirmed with the Corona virus or is presenting with symptoms.

Travel and Remote working

We are discouraging domestic business travel and non-essential internal meetings, asking our staff to use technology where they can. We will make decisions regarding working from home consistent with government advice.

Supply of Product

Products coming from Asia do not present a contamination risk, staff and customers receiving packages from China are not at risk of contracting the Corona virus. The World Health Organisation have stated that Corona viruses do not survive long on objects such as letters or packages, a maximum of 24 hours on cardboard Freight services that we use to transport goods have also implemented screening and decontamination processes of which the cost will not be passed down to our customers.. We await further guidance on this and will update our communications accordingly.