Coronavirus (Covid-19) Customer Update: 30th March 2020

Covid-19 Customer Update

In accordance to the UK Government directive, with immediate effect, the Sunpower Group Holdings Ltd portfolio will be servicing companies who are supporting vital supply chains within the construction industry as a priority, until further direction is given from the government.

In order to protect staff and customers coming into contact with each other we are initiating non-contact delivery and collections.

This action is necessary to continue to supply our customers requiring essential supplies. Examples are, but not limited to, maintaining:

• Public services
• Utilities
• Critical Infrastructure
• Health Authorities
• Transport network

If you think you have an essential need for supplies not listed above, please telephone us to discuss.

We are continuing to support our products and services remotely and you can continue to contact us in the usual way.

We are continuing to monitor this fast-moving situation and to strike the delicate balance of supporting essential infrastructure supply chains and complying with government directives.

We apologise for any inconvenience caused and appreciate your patience and understanding.

Stay safe and well.

Kind regards.
Sunpower Directors and Staff

Coronavirus (Covid-19) Update – We are still Open

With the Prime Ministers announcement earlier this week we would like to take this opportunity to reassure you that we are doing our bit with the “stay safe, stay indoors” mantra and would like to update you further on operations of the Sunpower Group Holding Ltd’s trading entities moving forwards.

As a company we constantly review potential risks, and so have been building an infrastructure to sustain us through many a circumstance and to ensure the safety and well-being of our staff, customers, suppliers and anyone affected by their involvement with us.

To this affect many of our operations are already cloud based, or our staff have remote access capabilities, our employees may now be dispersed but you can continue to contact us through the usual channels for sales and technical queries and will receive the same levels of service throughout.

We are intent on ensuring we are able to service the daily needs of all our customers, but will ensure those that require power supplies for use within medical environments or those that need to ensure the illumination of critical areas are prioritised.

We will be reviewing the situation daily and all updates or changes will be communicated via our website and LinkedIn pages.

Coronavirus Customer Update: 16th March 2020

Sunpower Group Holdings Ltd are continuing to monitor the developments regarding the outbreak of Corona virus (COVID-19) and taking necessary steps in line with guidance from government, but our main aim as a company is to protect the health and well-being of our employees and support the delivery of product to our customers to meet their demands.

Incident Management

We have established a Crisis Management team to monitor and manage our response to the rapidly changing situation. They have met to establish company protocol with respect to possible individual cases of the virus, a scenario whereby 50% of the company could be absent, as well as a full company shutdown if deemed necessary by government. To that extent we have formulated an IT plan that would allow essential staff involved in the SCM and Sales related processes to work from home if need be.

Maintaining our Service

We are in a strong position to be able to adapt quickly to customer demands, have a significant amount of stock within our warehouse, in transit and on order with our suppliers.

Prevention

We have issued guidelines to our staff on frequent hand washing, supplied alcohol-based hand-gel and have clear procedures in place should any staff return from a high risk location, have contact with someone who is confirmed with the Corona virus or is presenting with symptoms.

Travel and Remote working

We are discouraging domestic business travel and non-essential internal meetings, asking our staff to use technology where they can. We will make decisions regarding working from home consistent with government advice.

Supply of Product

Products coming from Asia do not present a contamination risk, staff and customers receiving packages from China are not at risk of contracting the Corona virus. The World Health Organisation have stated that Corona viruses do not survive long on objects such as letters or packages, a maximum of 24 hours on cardboard Freight services that we use to transport goods have also implemented screening and decontamination processes of which the cost will not be passed down to our customers.. We await further guidance on this and will update our communications accordingly.

 

Coronavirus (COVID-19) Update

Covid-19 Customer Update

Due to the outbreak of the Coronavirus (COVID-19), suppliers of Sunpower Group Holdings Ltd (SGHL) that are located within the China region have had enforced extended periods of closure following the 2020 Chinese New year.

To re-open their facilities these suppliers have had to apply to local government/authorities with fully implemented epidemic presentation policies and control in place including the daily screening of employees.

SGHL employs the services of DB Schenker to undertake their global logistics and supply chain and they themselves have implemented strict control of warehousing and the transportation of freight (as well as the delay to re-opening of origin offices) to ensure that the COVID-19 virus is not transmitted wherever possible.

Based on the current observations of the Centre for Disease Control (CDC) and the World Health Organisation (WHO) applicable to COVID-19, they are primarily based on the understanding of the SARS and MERS viruses, as guidance:
CDC has stated: “There is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures.”

WHO have written “People receiving packages are not at risk of contracting the new coronavirus” and “from experience with other coronaviruses, we know that these types of viruses don’t survive long on objects, such as letters or packages.”

Regarding shipments, “The transmission of coronavirus requires such media as droplet, faecal-oral and contact,” and that “Even if your overseas package is sent by an infected person, the package itself is not a transmission medium.”

SGHL feel that the efforts and controls implemented by all our suppliers and the transit times for our product to be shipped and received in the UK, that the risk to our company and any of our customers is negligible and not of concern.

Please feel free to contact us for any further information.

 

Company Amalgamation

Internal Sales Customer Service Executive Vacancy

As from 1st January 2020 we will be amalgamating both our limited companies, Sunpower Electronics and PowerLed, into a single entity, Sunpower Group Holdings Ltd.

After several years of growth within an ever demanding market, and to reflect ongoing changes in the way we operate that will strengthen our position/identity within those markets, we have decided to simplify our corporate structure; as a result your trading relationship will move over to Sunpower Group Holdings Ltd.

For you, our customer, we will continue to supply the same high quality products and services whilst ensuring you see continuous improvement in our processes allowing us to have more control over our costs and continue to offer you the most competitive terms available.

The company will continue to operate as before, with no change in ownership, staff or location. We will continue to communicate with you under current branding so our website, product data and contact emails will remain the same.

We will continue to communicate the change with our customer and supplier base as we progress, should you have any queries as we work towards this change please do not hesitate in contacting us.

We hope that you see this change in a positive light as we do and would like to take this opportunity to thank you for your valued custom and look forward to continuing our business relationship.

3TG Conflict Minerals Policy

It is the policy of Sunpower Group Holdings Ltd to source components and materials from only companies who provide confirmation of compliance to the requirements of Conflict Minerals (3TG) as detailed within Section 1502 of the Dodd-Frank Wall Street Reform and Consumer Protection Act (“the Dodd-Frank Act”).

Introduction to the Conflict Minerals Legislation

  • Sunpower Group Holdings Ltd is committed to sourcing components and materials from companies that share our values on human rights issues, ethics and environmental responsibility. On August 22, 2012, the final rule regarding sourcing of conflict minerals under Section 1502 of the Dodd-Frank Wall Street Reform and Consumer Protection Act (“the Dodd-Frank Act”) was approved by the U.S. Securities and Exchange Commission (“SEC”).
  • The rule imposes reporting requirements on publicly traded companies subject to the SEC to report annually the presence of conflict minerals originating in the Democratic Republic of the Congo (“DRC”) or adjoining countries (“Covered Countries”) in the products they manufacture or contract to manufacture whereby the conflict minerals are necessary to the functionality or production of a product.

What is Sunpower Group Holdings Ltd Doing?

  • Sunpower Group Holdings Ltd has always supported an industry-wide approach to addressing social responsibility issues throughout the supply chain; this includes metals that are most abundant in electronics, including the “conflict minerals” used to make tantalum, tin, tungsten, and gold.
  • Tracing materials back to their mine of origin is a complex aspect of responsible sourcing in the electronics industry supply chain and we are reliant on our supply chain to support us by following our lead to source conflict-free minerals.
  • Due to the enormity of Sunpower Group Holdings Ltd and its suppliers’ respective supply chains, it will take time for many suppliers to verify the origin of conflict minerals used in their components and materials. Using our supply chain due diligence process and continuing our partnership with our supply chain we will further augment our goals.

Sunpower Group Holdings Ltd Supply Chain Expectation

  • Sunpower Group Holdings Ltd expects its suppliers to commit to Sunpower Group Holdings Ltd responsible sourcing of minerals requirements and to reasonably assure that the tantalum, tin, tungsten and gold in the products they manufacture are conflict free. Sunpower Group Holdings Ltd expects suppliers to establish their own due diligence program to ensure conflict-free supply chains.
  • Suppliers must ensure that all parts used to manufacture products supplied to Sunpower Group Holdings Ltd originated from certified conflict-free smelters validated as compliant to the EICC Conflict Free Smelter (CFS) protocol, using the CFS Compliant Smelter List. The CFS program is a global program where an independent third party evaluates a smelter’s procurement activities and determines if the smelter demonstrated that materials they processed originated from conflict-free sources. Through this industry collaborative effort, smelters are audited globally.
  • The list of compliant smelters and refiners is posted at conflictfreesmelter.org

Competition Compliance Policy

Sunpower Group Holdings Ltd  is committed to free, fair and open competition and our policy is to comply fully with all aspects of UK competition law as well as, where applicable, EU and Irish competition law.

Breach of these laws can have severe consequences for the company, its employee’s. These include significant fines, damaging publicity and disqualification of company directors and even, in the case of involvement in cartel activity, criminal penalties, including imprisonment.

All Company directors and employees are required to comply with this policy, and with competition law, when conducting their duties in connection with SGH. Failure to do so may result in disciplinary action including dismissal. The guidelines that accompany this policy statement provide practical guidance on competition compliance.

Competition Law Compliance Guidelines: overview of UK Competition Law

The Competition Act 1998 (“the Competition Act”) prohibits commercial agreements that restrict competition and affect trade in the UK (or a part of it), to an “appreciable” extent. Agreements can be “saved” from this prohibition if they benefit from a “block” exemption (an exemption which covers a certain category of agreements), or meet certain criteria against which individual agreements can be assessed.

Agreements or understandings that amount to serious breaches of the law (such as price-fixing) can always be viewed as “appreciable” and are unlikely to be capable of being “saved”. Furthermore, the Enterprise Act 2002 makes it a criminal offence to engage in certain forms of anti-competitive cartel, where this is done “dishonestly”.

The Competition Act also prohibits abuse of a dominant position in the market. As this is not a real concern for Sunpower Group Holdings Ltd, these guidelines focus on the ban on restrictive agreements.

To be caught by the Competition Act, an “agreement” does not have to be in writing and can even be implied from conduct. This means that sharing commercial information directly with competitors can create an anticompetitive agreement and is generally unacceptable. It also means that it is possible to breach the law simply through a casual conversation, and subsequent conduct – not just written agreements are caught.

Practical Do’s and Don’ts

Contact with competitors is inherently risky from a competition law point of view. Set out below are some do’s and don’ts relating to key areas of concern for SGH.

DON’T:

  •  Enter into any agreement or understanding with a competitor about the prices you will charge, the discounts/rebates you offer, or the timing of any price increase announcements.
  •  Discuss retailers’ pricing with your competitor, except in very general “state of the industry” terms. Above all, do not discuss any strategy or proposed action designed to slow or stop a decline in retail prices.
  •  Agree with competitors not to compete for certain customer accounts or contracts.
  •  Agree with competitors not to enter, or to withdraw from, certain industry sectors or geographic markets; or to stick to your “home” market.
  •  Agree to “take turns” with competitors in relation to customers or contracts.
  •  Discuss any commercially sensitive information (e.g. relating to pricing, timing for price increases, strategy) with a competitor, even where such information could easily be obtained from a customer or is, or will shortly become, public knowledge.
  •  Form any agreement or understanding with a competitor about the terms you will offer to customers, the customers you will or will not sell to, or the types of products you will/will not supply.

DO:

  •  Be wary of contact with SGH competitors, in informal situations e.g. at in the bar after a forum meeting: competition law still applies!
  •  Remember that, while some SGH customers each others’ competitors and this may affect the round-table discussions it is possible to have, bearing competition law issues in mind.
  • You can discuss the economic climate or state of the industry, in general terms, and provided you do not share sensitive commercial information on your own strategy to meet challenges facing the industry.
  •  Participate in legitimate SGH business such as discussing proposed new industry standards or lobbying activity, provided you do not share sensitive commercial information beyond what the company directors have confirmed as necessary and compliant from a competition law perspective.
  •  Remember that acting under the SGH umbrella does not “legitimise” behaviour or discussions that raise serious competition concerns, such as discussions with competitors about your pricing.
  •  Ask customers what prices they are paying to your competitors, where you are trying to win their business, or accept information, such as competitor price lists, where this is volunteered by customers or obtained as a “mystery shopper”, for the purposes of helping you compete. This is competition working well, and is okay.
  •  You can, within limits, answer questions about the creditworthiness or payment history of a customer. Answers should be restricted to basic statements of fact e.g. “Customer A generally pays on time”, “We consider Customer B to be a poor credit risk”. Do not, however, give any indication of the terms you offer the customer, or of your likely future strategy regarding the customer, e.g. “If I were you, I would not supply Customer X”, “We only offer them credit of £N”. Be wary of reaching an agreement with a competitor about whether it is sensible to supply or not supply any customer – that is for them to decide.

Competition law is complex and no list of do’s and don’ts can be exhaustive. The above is for guidance only and does not represent the Competition Act in its entirety.

WEEE Compliance

Sunpower Group Holdings Ltd is a registered member of ERP UK Ltd WEEE Producer

Compliance Scheme (WEE/XP3338PD/SCH) for 2018 with the following WEEE Producer Registration Number: WEE/HG0106WW

Counterfeit Materials Policy

Sunpower Group Holdings Limited understands there is a worldwide problem concerning counterfeit components entering the supply chain and is committed to sourcing components and materials from companies that share our values.

Sunpower Group Holdings Limited is committed to provide quality products and will procure its components and product from only known OEMs.

Sunpower Group Holdings Limited is ISO9001:2015 certified and as part of our due diligence with our supplier base, each supplier is investigated for counterfeit property policies and procedures. Sunpower Group Holdings Limited has a robust procedure to prevent Counterfeit Materials, this has been implemented by ensuring that all purchases of commodities and components used are sourced only through OEMs.

Our Counterfeit Materials Policy dictates that during extreme situations such as manufacturer’s allocation of product which causes material shortages and material is only available through a non-approved supplier, distributor or broker, the customer must be notified prior to purchase of any material. The customer must be notified, if the source of material supplied becomes the subject of a legal or counterfeit issue.

RoHS REACH and PFOS Statement

Sunpower Group Holdings Ltd guarantees that the products supplied to your company are all RoHS 3 compliant parts and do not exceed the maximum concentration values set forth for the Banned substances included within the Restrictions of Hazardous Substances directive EU 2015/863 (RoHS 3), product also full comply to the requirements of the PFOS Directive 2006/122/EC, PFOS and the 205 substances included within REACH (EC) 1907/2006 (Substance of Very High Concern, SVHS) substance levels.